TSSA keeps you safe
Ontario’s Technical Standards and Safety Authority (TSSA) regulates elevators in Ontario to ensure all devices conform to the Act and applicable regulations, codes and standards. This includes:
- Passenger elevators
- Freight elevators
- Hand-powered elevators
- Observation elevators
- Sidewalk elevators
- Temporary elevators
- Limited use/application elevators
- Dumbwaiters
- Material and freight platform lifts
- Lifts for people with physical disabilities
- Man-lifts
- Construction hoists
- Incline lifts
- Stage lifts, and
- Parking garage lifts.
TSSA oversees elevator safety in:
- Offices, apartment and condominium buildings
- Shopping malls
- Hospitals
- Retirement and long-term care facilities, and
- Other commercial and industrial settings
We conduct design reviews, issue licences, perform risk assessments, and conduct inspections. We also certify elevating device mechanics who perform installations, repairs, and maintenance for TSSA-registered contractors.
TSSA maintains a Residential Elevator Availability Portal which you can use to view outage records reported to us. To learn more about elevator availability, visit the TSSA.
Reporting Safety Concerns
Report any accidents or concerns about the safety of an elevator to the building’s owner, operator or property manager. If you see anything that appears unsafe, you may also report it to TSSA—24 hours a day, 7 days a week—by calling 1-877-682-8772. Choose Option 1 to be connected to our incident hotline (managed by the Ontario Ministry of Environment and Energy’s Spills Action Centre). You may also report an incident to TSSA by email at ed-incident@tssa.org. If you witness an accident, call 911 and stay on the line to provide information about your exact location. A Note About Home Elevators TSSA does not regulate home elevators. The Canadian Standards Association (CSA) ensures that these devices meet codes for manufacturing, installation, and maintenance to protect the safety of the people who use them.
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